Overview

Crisis can occur at any time as a result of natural disasters, human error, malicious intent, social political and economic circumstances and other unpredictable developments. Whatever the reason, the best way to mitigate the effects is to have a policy and a practical crisis management plan. In a volatile economic and social environment, crisis management is an imperative – it is a critical part of good governance. Errors of judgment in responding to challenging situations can erode public and customer confidence causing extensive damage to reputation and consequently, threaten business survival. Organisations should spare no effort to effectively prepare for, and manage crises.

During periods of economic downturn or recession, retrenchment, reduction in salaries and wages and other cost cutting strategies to mitigate the effects of crisis can result disruptions in service and, in a broader context, social instability.

This training programme provides best practices in responding to, and managing crisis.

Target Group
- Senior Managers in Operations, Corporate Communications, Human Resource, Health & Safety
- Professionals responsible for developing emergency response plans, crisis management plans, continuity of operations

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