Want to establish a best-in-class FM operation or learn how to build one from the ground up? Are you creating a new FM department? Have you been asked to take over an existing FM department? Do you simply want to assess your current operation and find out how to make it better? People, places and processes can help you build the type of FM department that's right for your organization. This competency area presents the FM as a planner, organizer, leader, coordinator, and evaluator. The following skills are reflected in the day-to-day activities of the facility manager.

Learning Objectives

Part 1: Planning and Organizing the Facility Function

There is a need to plan and organize the facility function itself. Organizational structure deals with the structure of the department and how it fits into the company as a whole.

Objectives include:
• Create a mission for the facility function
• Assess business trends
• Plan facility function activities
• Organize the facility function

Part 2: Managing Personal Assigned to the Facility Function

People are a critical resource. Facility managers are expected to use this resource wisely. Whether they are regular employees of the company or under contract, facility managers lead and supervise staff.

Objectives include:

• Plan staffing needs and requirements
• Hire, contract, reassign, retain, lay-off and terminate staff
• Coordinate personnel assignments
• Coordinate work performed as contacted services
• Evaluate performance
• Support personnel development

Part 3: Administration of the Facility Function

Administration covers the procedural, tracking and resource requirements needed to carry out the responsibilities assigned to the facility function. It is the day-to-day coordination of people and services.

Critical to achieving business objectives, administration includes skills such as:

• Plan staffing needs and requirements
• Hire, contract, reassign, retain, lay-off and terminate staff
• Coordinate personnel assignments
• Coordinate work performed as contacted services
• Evaluate performance
• Support personnel development

Part 4: Managing the Delivery of Facility Services

The viability of an organization depends on the facility’s ongoing, efficient delivery of services. Since the FM is responsible for managing delivery of services, they must be able to:

• Plan for the delivery of services
• Assure services are delivered
• Evaluate service delivery

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