CAREER OPPORTUNITY

JOB TITLE: IT TECHNICIAN I (USER SUPPORT), INFORMATION TECHNOLOGY, GUARDIAN LIFE OF THE CARIBBEAN LIMITED

REPORTS TO: TEAM LEADER, TECHNICAL SUPPORT, INFORMATION TECHNOLOGY, GUARDIAN LIFE OF THE CARIBBEAN LIMITED

LOCATION: HEAD OFFICE

JOB OBJECTIVE:

To provide Personal Computer (and basic network related) Technical support to all users within Guardian Holdings Limited.

MAJOR RESPONSIBILITIES:

• To install, maintain and upgrade all company personal computer related hardware and software.
• To resolve personal computer and network related hardware and software problems.
• Ensure that all problems / requests are properly documented in the Help Desk application and the users are provided with feedback on the status of these problems / requests on a timely basis.
• To keep abreast of computer technology and enhancement of software packages.
• To perform daily tape media (offsite) duties.
• To perform any other related duties as assigned by the Senior Technician (Technician ll), to assist other Information Technology Technicians, and provide advice to users as required.
• To perform any other related duties as assigned by the Team Leader of Technical Services.

EDUCATION:

• At least five (5) O’Level passes including Mathematics and English Language
• A+ and Network + Certification
• Microsoft Certified Professional (MCP) Certification.
• Any product certification would be an asset.
• LOMA parts 1, 2 and the related part would be an asset

KNOWLEDGE AND EXPERIENCE:

At least one (1) year’s experience in a similar capacity.

KEY COMPETENCIES:

• Integrity
• Growth
• Quality
• Serving People
• Job Knowledge
• Planning, organizing and flexibility
• Team orientation
• Continuous Improvement orientation
• Problem solving and analytical skills
• Interpersonal and communication skills

PERSONALITY:

The successful candidate will be dynamic, creative and display strong work ethics with the ability to work in a fast paced environment.The successful candidate must also display strong work ethics and be able to work with confidential/sensitive information.

CONTACT : Rishi.Gopaul@ghl.co.tt or careers@ghl.co.tt