Overview

Coaching and mentoring are often used by managers to enhance the performance and productivity of employees. Line managers can improve their use of these techniques by understanding the “rules of the game” i.e. the skills, processes and conditions best suited to workplace coaching and mentoring. This 2 1/2 day workshop addresses such factors.

Overview

Labour laws and employment go hand in hand. Labour laws in particular, play an essential role in maintaining industrial peace in organisations as well as the wider society. Adhering to labour laws in employment practices also helps to ensure distributive justice, procedural justice as well as interactional justice and helps to maintain fairness and equity for both employers and employees. These laws, therefore, should be thought of not only as legal constraints; but also as sources of information for employers, employees and potential employees. Employers need to ensure that good industrial relations practices are adhered to in hiring and keeping employees while employees need to know and understand the contract they have made with their respective employers.

Overview

In today’s global business environment, it is widely held that an organisation’s effectiveness, and ultimately its competitiveness, is directly related to the strength of its human resources. This is important in a relatively stable environment, but becomes critical during challenging times, when anything less than maximum effort put forth can be detrimental to the organisation.

Consistent maximisation of employee productivity is required to assist in the survival and even growth of an organisation during difficult times. This also equips the organisation to take advantage of any opportunities that may alight when buoyant economic times return.

Introduction

Today, Administrative Professionals have to juggle daily responsibilities with special projects. This demands a large investment of time and requires you to stretch your skills--to coordinate the work of people, identify project requirements, gather resources and set project goals that result in successful events.
Now you can get the skills that spell event success—scheduling, budgeting and planning. Learn how to conquer the project cycle and gain the confidence you need to take an event from conception to completion.

Target Group
•Executive Secretaries, Administrative Assistants and Support Personnel
•General Management, Programme Coordinators and Corporate Communications Officers

Introduction

Effective language skills are critical yet many people, including those who are fluent on the spoken register, experience anxiety and lack of confidence when they approach written communication.

Written English requires knowledge of and facility with a number of fundamental skills that are then negotiated to produce effective, error-free written communication.

This two-day course will address directly the anxieties that arise when faced with writing tasks. It aims, ultimately, to improve writing skills and, in so doing, increase participants’ confidence in approaching the written register.

Introduction

In this changing environment, Public Relations is still the main form of communicating about an organization to the public. There are various ways of using this medium which incorporates old school techniques as well as the new technology. PR activities will always be sustainable no matter how the economic climate changes, as it speaks to the basic fundamentals of communicating to the general public and actually is the essence required to help an organization rally through bad times and bask in the glory of the good times.

Target Group

Public Relations officers who is interested in learning the basics of the discipline.
Other personals who wish to learn more about the topic.

Learning Objectives At the end of this course, participants will be able to -

Overview

Crisis can occur at any time as a result of natural disasters, human error, malicious intent, social political and economic circumstances and other unpredictable developments. Whatever the reason, the best way to mitigate the effects is to have a policy and a practical crisis management plan. In a volatile economic and social environment, crisis management is an imperative – it is a critical part of good governance. Errors of judgment in responding to challenging situations can erode public and customer confidence causing extensive damage to reputation and consequently, threaten business survival. Organisations should spare no effort to effectively prepare for, and manage crises.

Overview

An accident defined is – ‘an unplanned event that interrupts the completion of an activity, and that may (or may not) include injury or property damage’.

The Occupational Health and Safety Act of Trinidad and Tobago 2004 fully came into effect in August 2007. What does this mean to an employer? It means you are now bounded by law, under the General Duties clause of the act to “Ensure, so far as reasonably practicable, the safety, health and welfare at work of all his employees” section 6 (1).
In spite of our best efforts, accidents occasionally occur. While many seem to happen for obvious reasons, there may be things that contribute to an accident which are not always apparent. That’s why it is vital to conduct a thorough Accident Investigation.

Objectives

Overview

Microsoft Project is a powerful project management program you can use to help build project plans, track work completed, and account for variance from your baseline plan.

The best project management tool in the world can never replace your good judgment; however tools can help you accomplish desired outcomes.

Objectives
•Apply project management concepts
•Create a task list
•Create task relationships
•Use the Cost table in Gantt chart view
•Work with Calendar and form views
•Use standard filters and AutoFilter, use predefined groups
•Create a custom group
•Sort task and resource data.
•Display the critical path and edit effort-driven schedules
• Resolve resource conflicts by identifying and adjusting resource over-allocation

Overview

Very few projects today are initiated without some form of contractual authorization. In today's project environment, project managers must be fully aware of how the contents of the customer's contract will influence their decision-making. This course covers the foundations of sound contract management principles from the project manager's perspective. The course focuses on establishing a high level of awareness on the part of the project manager in the area of contract development, administration, and closeout. Participants use exercises and simulations to explore the concepts of contract negotiations.

Objectives

Upon completion of this course, students will be able to:
•Understand the procurement process from pre-award through post-award phases